Support & Help Center
Instant answers to your fuel delivery questions. How can we help you today?
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payments
Pricing
Bills, fuel rates, and fees.
schedule
Delivery
Tracking and scheduling.
security
Safety
Protocol and compliance.
person
Account
Profile and settings.
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Pricing & Payments
How are fuel prices calculated? expand_more
Our fuel prices are synced in real-time with local market
rates. We add a small service fee to cover logistics and
delivery to your doorstep. You can always see the final price
breakdown before confirming your order in the app.
Is there a minimum delivery fee? expand_more
No, there is no minimum amount required for fueling, however,
a standard delivery fee of $4.99 applies to all orders under
10 gallons.
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Delivery Times
How long does a refill take? expand_more
Most deliveries are completed within 30 to 45 minutes of
booking. On-demand fueling times may vary during peak hours or
extreme weather conditions.
Can I schedule a delivery in advance? expand_more
Yes! You can schedule a delivery up to 7 days in advance.
Simply select the "Schedule" option during checkout and pick
your preferred time slot.
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Safety Protocols
What are your on-site safety procedures? expand_more
Our riders follow strict Hazmat-certified procedures,
including area cordoning, static discharge prevention, and
spill containment protocols. All equipment is inspected daily.
Are riders certified to handle fuel? expand_more
Absolutely. Every Flanorx rider undergoes extensive training
and holds required local certifications for hazardous material
handling and fire safety.